Frequently Asked Questions.

Yes! Our Blend programme offers both online and in person treatment as part of a treatment programme. We recognise some clients will need a level of flexibility in terms of their location or commitments, and as such, we would discuss this further as part of the assessment process.

Recovery is an incredibly personal journey and each person’s experience of their illness will be different. As a result there’s no set timeframe for how long someone will be under our care.

Our day treatment programmes start at 6 weeks’ long, however clients typically extend their programmes to continue progressing in recovery. Each day treatment programme includes review meetings where we come together to discuss what’s working and where you may want or need further support.

We treat those aged 16 and above.

You don’t have to be referred by a GP or a healthcare professional. You can refer yourself by simply giving us a call, sending us an email or filling out an enquiry form on this website. Feel free to get in touch if you need to talk.

If you are a parent or carer hoping to refer a loved one to our service, simply reach out to us and we’ll explain next steps and what support we can offer you as well. 

Asking for help with an eating can be daunting, but it’s a brave and positive choice to reach out. You can expect kindness, compassion and respect every step of the way.

From our first contact, we provide education and guidance to support you in accessing the right help. Our process is quick and accessible, ensuring we can help you or your loved one promptly.

We understand that the assessment process is often a time of high anxiety, and as such the team are on hand to support you every step of the way. Take a look at our full assessment process.

Yes, for our day treatment we can offer an in person or virtual visit with our specialist admissions team.

The number of days you would attend treatment depends upon your individual needs and the level of support you need at the point of your admission.

For our day treatment programmes, clients attend a minimum of 3 days per week in person, and 3 half days per week online. Our day treatment clients typically attend between 3-5 days per week (in person, online, or as a blend of both).

Our outpatient plans are tailored to the individual, therefore some people may have just 1 session per week, whereas others may build a plan that include 3 or more sessions per week.

We provide a “stepped” approach, meaning that the number of days (or intensity of treatment) decreases as you progress in treatment.

Our approach at Orri aims to keep you connected to your everyday life, so as far as possible we encourage clients to continue in work or in their studies all the while it is supportive of their recovery.

There are occasions when work or study commitments can interrupt recovery, and we would think carefully together with you about how we may be able to support you.

We are bound by common law duty of confidentiality and by the Data Protection Act 1998 to protect any information you share with us.

Occasionally there are circumstances where we have to disclose information and in those cases it would be our intention to speak to you about this beforehand. The three main justifications of these cases are: concerns safety child and adult, when it is the wider public interest to do so, or when disclosure is required by law.

Yes, you do get one-to-one therapy as well.

Our treatment programmes are group therapy based – with a maximum of 8 clients per group – but clients have one-to-one psychotherapy once a week, as well as dietetic and occupational therapy check-ins throughout. To maintain consistency we ensure our clients always see the same therapist week on week.

Yes, we are a private clinic meaning that our clients self-fund their treatment or claim from their health insurance provider. For more information about our fees, please contact us.

We are partnered with providers including Bupa, Bupa International, Vitality, WPA, Cigna, Axa Health along with a number of other providers. We encourage you to reach out to us to discuss any questions around this and what it means for your treatment.

We actively encourage clients who have an established positive working relationship with an existing therapist to continue working with them.

Yes, it is not uncommon for clients to travel or take holidays whilst undergoing treatment once their recovery feels established and they have the confidence to make that choice.

Yes, our kitchen team can cater for all sorts of diets such as veganism, nut allergies, coeliac, nightshade allergies, etc. We can also accommodate more niche requirements like certain textural difficulties or restrictive meal repertoires.

We recognise that there’s a balance to be held so that clients get the opportunity to work towards their goals for recovery, which can involve stepping outside of a comfort zone.