Frequently Asked Questions.

We’re here to answer your questions…

Are you an inpatient, outpatient or day treatment centre?

Orri is a Specialist Day Treatment service, meaning that we offer a programme of treatment that includes both one-to-one therapy sessions, dietetic sessions and group therapy.

Treatment takes place during weekdays. Clients attend either in person or online and return home in the evenings and at weekends.

Can I attend both online and in person treatment together?

Yes! Our Blend programme offers both online and in person treatment as part of a treatment programme. We recognise some clients will need a level of flexibility in terms of their location or commitments, and as such, we would discuss this further as part of the assessment process.

How long should I expect to be in treatment?

Recovery is an incredibly personal journey and each person’s experience of their illness will be different. As a result there’s no set timeframe for how long someone will be under our care.

Our treatment programmes start at 6 weeks’ long, however clients typically extend their programmes to continue progressing in recovery.

Each programme has a review meeting where we come together to discuss what’s working and where you may want or need further support.

What is your age limit?

We treat those aged 16 and above.

Do I need to be referred by a GP/healthcare professional?

You don’t have to be referred by a GP or a healthcare professional. You can refer yourself to our treatment by simply giving us a call, sending us an email or filling out an enquiry form on this website. Feel free to get in touch if you need to talk.

If you are a parent or carer hoping to refer a loved one to our service, simply reach out to us and we’ll explain next steps.

What is the assessment process?

Asking for help with an eating can be daunting, but it’s a brave and positive choice to reach out. You can expect kindness, compassion and respect every step of the way.

From our first contact, we provide education and guidance to support you in accessing the right help. Our process is quick and accessible, ensuring we can help you or your loved one promptly.

We understand that the assessment process is often a time of high anxiety, and as such the team are on hand to support you every step of the way. Take a look at our full assessment process. 

Can I visit/meet you before having an assessment?

Yes, we offer an in-person or virtual visit with our specialist admissions team.

How often would I need to attend treatment?

The number of days you would attend treatment depends upon your individual needs and the level of support you need at the point of your admission.

Typically, clients start on 3 or 5 days per week, online or in person.

We provide a “stepped” approach, meaning that the number of days (or intensity of treatment) decreases as you progress in treatment.

Can I keep attending school/university/work?

Our approach at Orri always aims to keep you connected to your everyday life, so as far as possible we encourage clients to continue in work or in their studies all the while it is supportive of their recovery.

There are occasions when work or study commitments can interrupt recovery, and we would think carefully together with you about how we may be able to support you.

What happens to the information that I share with you?

We are bound by common law duty of confidentiality and by the Data Protection Act 1998 to protect any information you share with us.

Occasionally there are circumstances where we have to disclose information and in those cases it would be our intention to speak to you about this beforehand. The three main justifications of these cases are: concerns safety child and adult, when it is the wider public interest to do so, or when disclosure is required by law.

What do the treatment programmes include? Do I get one-to-one therapy as well?

Yes you do get one-to-one therapy as well.

Our treatment programmes are group therapy based – with a maximum of 8 clients per group – but clients have one-to-one psychotherapy once per week with the same clinician throughout their time at Orri.

Are you a private clinic?

Yes, we are a private clinic meaning that our clients self-fund their treatment or claim from their health insurance provider. For more information about our fees, please contact us.

What insurance providers do you work with?

We are partnered with providers including BupaBupa InternationalVitalityWPACigna along with a number of other providers. We encourage you to reach out to us to discuss any questions around this and what it means for your treatment.

Can I continue working with my existing psychotherapist?

We actively encourage clients who have an established working relationship with an existing therapist to continue working with them.

Can I still go on holiday?

Yes, it is not uncommon for clients to travel or take holidays whilst undergoing treatment once their recovery feels established and they have the confidence to make that choice.

Do you cater for any special diets or intolerances?

Yes, our kitchen team can cater for all sorts of diets such as veganism, nut allergies, coeliac, nightshade allergies, etc. We can also accommodate more niche requirements like certain textural difficulties or restrictive meal repertoires. We recognise that there’s a balance to be held so that clients get the opportunity to work towards their goals for recovery, which can involve stepping outside of a comfort zone.