Frequently asked questions.
Are you an inpatient, outpatient or day treatment centre?
Orri is a Specialist Day Treatment service, meaning that we offer a programme of treatment that includes both one-to-one therapy sessions, dietetic sessions and group therapy.
Our clients attend Orri for the day, returning home in the evenings and at weekends.
What is your age limit?
We treat those aged 16 and above.
Do I need to be referred by a GP/healthcare professional?
No, you can refer yourself to our treatment by simply giving us a call, sending us an email or filling out an enquiry form on this website.
If you are a carer hoping to refer a loved one to our service, simply reach out to us and we’ll explain next steps.
What is the assessment process?
Asking for help with an eating can be daunting, but it’s a brave and positive choice to reach out. You can expect kindness, compassion and respect every step of the way.
From our first contact, we provide education and guidance to support you in accessing the right help. Our process is quick and accessible, ensuring we can help you or your loved one promptly.
Over the phone or in person, Ivana, our Admissions Manager, will chat with you to understand how we can best support you. She will also gather important information about your life – and the impact of your eating disorder on your life – to see how we might be able to help.
If it sounds like our programmes could help you, we will organise an intake appointment. During this appointment you will meet a member of our clinical team so that we can determine the right level of support for you at this time. We understand that this may feel daunting, but we are with you every step of the way.
Following your intake appointment, we agree your treatment programme, an initial start date, treatment review periods and arrange a meeting with those supporting you in recovery.
Following the intake, if together we feel that Orri’s treatment is not in line with your needs, we will offer support and suggestions for ongoing referral and signposting to the GP or referring team.
We understand that the assessment process is often a time of high anxiety, and as such the team are on hand to support you every step of the way.
Can I visit before having an assessment?
Yes, we offer an in-person or virtual visit with one of our specialist clinicians.
How often would I need to attend treatment?
The number of days you would attend treatment depends upon your individual needs and the level of support you need at the point of your admission.
We provide a “stepped” approach, meaning that the number of days (or intensity of treatment) decreases as you progress in treatment.
Can I keep attending school/university/work?
The intention of treatment at Orri is always to keep you connected to your everyday life, so as far as possible we encourage clients to continue in work or in their studies all the while it is supportive of their recovery.
There are occasions when work or study commitments can interrupt recovery, and we would think carefully together with you about how we may be able to support you.
What do the treatment programmes include? Do I get one-to-one therapy as well?
The treatment programmes are group based – with a maximum of 8 clients per group – and clients have one-to-one psychotherapy once per week with the same clinician throughout their time at Orri.
Are you a private clinic?
Yes, we are a private clinic meaning that our clients self-fund their treatment or claim from their health insurance provider. For more information about our fees, please call, email firstname.lastname@example.org or fill in an enquiry form.
What insurance providers do you work with?
We are partnered with providers including Bupa, Bupa International, Vitality, WPA, Cigna along with a number of other providers. We encourage you to reach out to us to discuss any questions around this.
What happens to the information that I share with you?
We are bound by common law duty of confidentiality and by the Data Protection Act 1998 to protect any information you share with us.
Occasionally there are circumstances where we have to disclose information and in those cases it would be our intention to speak to you about this beforehand. The three main justifications of these cases are: concerns safety child and adult, when it is the wider public interest to do so, or when disclosure is required by law.
Can I continue working with my existing psychotherapist?
We actively encourage clients who have an established working relationship with an existing therapist to continue working with them.
Can I still go on holiday?
Yes, it is not uncommon for clients to travel or take holidays whilst undergoing treatment once their recovery feels established and they have the confidence to make that choice.