COVID-19 Health and Safety Information.

We understand that some clients may be anxious about coming into in person treatment, especially if they have never visited our London centre before.

We want to reassure everyone that we have done everything we can to make Orri safe, for both our clients and our staff.

Arrival & Pre-Screen App

Before arriving, every team member, client and visitor is asked to complete a Covid symptom checker on their phone. Our team are asked to complete a lateral flow test twice per week.

This, combined with temperature checks, PPE and social distancing, ensures a safe environment to work in.

Public Health England

We maintain open communication with Public Health England to ensure we are following their coronavirus guidance for healthcare organisations.

Traffic Light System

We operate a traffic light system which demonstrates the level of risk to our community. There are different rules associated with each traffic light status and these are clearly and consistently communicated to all team members.

Testing & Screening

We ask all team members to complete two lateral flow tests per week and the results are then shared via our screening app.

Within the building, we have lateral flow and PCR tests available. We are consistently monitoring the quality and methods of testing and our stock remains high and up to date.


We comply with CQC guidelines that state that as of 11th November 2021, our team must be fully vaccinated against COVID-19, unless they have an exemption or there is an emergency. Our team are currently in the process of booking their boosters jabs.

PPE/Face Coverings

Face masks are worn throughout the Orri building by clients and staff.

Each room is labelled to show how many individuals can be in a particular room before face masks have to be worn to uphold the safety of the space.

If you have any questions or concerns about wearing face masks whilst attending Orri, please do speak to a member of our team. We welcome all thoughts and feedback on our service. It is our endeavour that clients are comfortable and confident when attending treatment.

The Building

We have separate Sitting Rooms that clients are appointed to with set group formations.

Screens have been placed in all sitting rooms, therapy rooms and workspaces, and a sheep sticker has been placed on the floor where chairs need to be positioned.

We’ve ensured that the screens are as discreet as possible.

Programme & Schedule

A full group and individual programme runs throughout the day, with increased cleaning to ensure the spaces everyone works in are kept safe.

Movement-based therapeutic approaches (e.g. yoga, movement groups, mindfulness etc) run with socially distanced considerations in place, with our clinicians paying specific consideration to breath work and movement-based practices to mitigate infection risks.

We continue to provide family therapy. These sessions are a blend of face to face and Zoom based sessions, negotiated with the therapist.

All groups observe the socially distanced strategy at the centre following the Coronavirus policy. These include:
  • Number of people per group is dependent on the room used and will follow the CV19 Building strategy
  • Clients met by the practitioner leading the group 5 minutes before the group starts
  • Practitioner and Clients sanitise hands on entering and leaving the room
  • Social distancing observed at all times
  • Each client has their own named set of pens/pencils/stationary provided by Orri. Clients are asked not to share these items
  • Tissues are provided in group rooms. Boxes are cleaned in between groups
  • Any materials created in groups are kept by the clients and stored in folders provided by Orri


Snacks and breaks are held in the Sitting Rooms. EDA’s will provide drinks and snacks to their allocated Group, using the Tea Room.

In the Kitchen, the tables have been rearranged in the three dining areas. Each table has clear perspex screens dividing the table into two or four, depending on its size. Service is the same as before, with EDA’s serving the clients.

The team wears a disposable apron when serving and wash hands.

Risk Assessment

To learn more about Orri’s most recent risk assessment, please email us.

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