Our London clinic has reopened to resume in person treatment. Online programmes remain alongside. Click here to learn more.

COVID-19 Health and Safety Information.

Our in person treatment reopened on Monday 12th April.

We understand that some clients may be anxious about coming into face-to-face treatment, especially if they have never visited our London centre before.

We want to reassure everyone that we have done everything we can to make Orri safe, for both our clients and our staff.

Please see below for the latest updates and information for clients and their parents and carers. This page is updated on a regular basis.

Arrival & Pre-Screen App

To uphold social distancing measures, the flow of the Orri building has changed and we have a new timetable with a client arrival time of 10am and departure at 6:30pm.

Before arriving, every team member, client and visitor will be asked to complete a Covid symptom checker on their phone. This, combined with temperature checks, PPE and social distancing, ensures a safe environment to work in.

The Building

We have introduced new, separate Sitting Rooms that clients are appointed to with new group formations.

Screens have been placed in all sitting rooms, therapy rooms and workspaces. A sheep sticker has been placed on the floor where chairs need to be positioned. The sheep is named Oliver! We’ve ensured that the screens are as discreet as possible.

PPE/Face Coverings

Face masks need to be worn throughout the Orri building.

Programme & Schedule

A full group and individual programme runs throughout the day, with increased cleaning to ensure the spaces everyone works in are kept safe. Movement-based therapeutic approaches (e.g. yoga, movement groups, mindfulness etc) run with socially distanced considerations in place, with our clinicians paying specific consideration to breath work and movement-based practices to mitigate infection risks.

We continue to provide family therapy. These sessions are a blend of face to face and Zoom based sessions, negotiated with the therapist.

All groups observe the socially distanced strategy at the centre following the Coronavirus policy. These include:
  • Number of people per group is dependent on the room used and will follow the CV19 Building strategy
  • Clients met by the practitioner leading the group 5 minutes before the group starts
  • Practitioner and Clients sanitise hands on entering and leaving the room
  • Social distancing observed at all time
  • Each client has their own named set of pens/pencils/stationary provided by Orri. Clients are asked not to share these items
  • Tissues are provided in group rooms. Boxes are cleaned in between groups
  • Any materials created in groups are kept by the clients and stored in folders provided by Orri


Snacks and breaks are held in the Sitting Rooms. EDA’s will provide drinks and snacks to their allocated Group, using the Tea Room. A large water urn will be placed in the Tea Room which supplies enough water for all the drinks in one go. Snack supplies are kept in the cupboard and replenishing of supplies will need to be communicated to the Chef. Cups will need to be taken down to the kitchen and washed in the dishwasher.

In the Kitchen, the tables have been rearranged in the three dining areas. Each table has clear perspex screens dividing the table into two or four, depending on its size. Service is the same as before, with EDA’s serving the clients. The team wears a disposable apron when serving and wash hands.

Risk Assessment

Please click this button to view Orri’s latest risk assessment.

We’re here to talk it through.

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