Location: London Hybrid (In-Person & Virtual Services)
Contract: Full-time
Start date: Early 2025
Orri is seeking an exceptional Operations Director to lead the commercial and operational performance of our treatment programmes across in-person and digital settings. This is a pivotal leadership role for a hands-on, strategic operator who is passionate about transforming eating disorder care and driving sustainable, values-led growth.
As Operations Director, you will have full responsibility for the delivery, optimisation, and expansion of Orri’s services – Outpatient, Inpatient Day Care, and Virtual Day Care. You will work closely with our CEO, Managing Director, and Senior Leadership Team to shape strategy, strengthen operational excellence, and ensure Orri continues to deliver outstanding outcomes with compassion, integrity and client voice at the centre.
About Orri
Orri is the UK’s leading provider of intensive, evidence-based treatment for eating disorders. Guided by our vision of Recovery for All, we deliver highly personalised care through Outpatient, Inpatient Day Care, and Virtual Day Care services – bridging the gap between community and hospital treatment.
Since 2018, we have grown rapidly, establishing a flagship centre in central London and a pioneering online treatment platform. As demand for high-quality care continues to rise, we are expanding our hybrid model to ensure more people across the UK and internationally can access expert, compassionate support.
Our strategy focuses on growth, efficiency and accessibility. This includes increasing treatment capacity, expanding inpatient day care provision, strengthening commercial partnerships, and enhancing operational excellence through data-driven performance and continuous improvement.
Key Responsibilities
Operational & Commercial Leadership
- Oversee the day-to-day operations and performance of Outpatient, Inpatient Day Care, and Virtual Day Care services.
- Ensure services are efficient, compliant, financially sustainable, and meeting agreed performance and growth targets.
- Drive continuous improvement across all operational processes to enhance client experience, service quality, and profitability.
- Hold full P&L ownership, including forecasting, budgeting, and delivering financial objectives.
- Develop and implement business plans and growth strategies aligned to organisational goals.
- Identify opportunities for new service development, market expansion, and commercial partnerships.
Team Leadership & Culture
- Provide visible, hands-on leadership that promotes accountability, collaboration, and high performance.
- Foster a motivated, engaged, and resilient workforce through clear communication, coaching, and supportive leadership.
- Lead recruitment, retention, and development initiatives to attract and nurture exceptional talent.
- Build a positive, cohesive culture where staff feel valued, empowered, and connected to Orri’s mission.
Performance, Quality & Compliance
- Establish robust systems to monitor KPI performance, clinical outcomes, and financial metrics.
- Maintain full compliance with CQC and all relevant regulatory frameworks, working closely with Clinical and Quality teams.
- Respond to audits, incidents, and feedback with transparency and a drive for continual improvement.
- Ensure safe, effective, high-quality delivery of all services in line with governance and policy standards.
Stakeholder & Relationship Management
- Build and maintain strong relationships with commissioners, PMIs, referrers, consultants, and external partners.
- Represent Orri externally to enhance visibility and foster strategic partnerships.
- Collaborate with internal departments – Quality, Finance, HR, Marketing, Business Development – to align priorities and ensure operational cohesion.
Data, Insight & Decision-Making
- Use operational, financial, and market intelligence to identify risks, opportunities, and improvement areas.
- Provide data, insights, and reports for the Board, investors, and senior stakeholders.
- Leverage insights to inform strategic planning and optimise service performance.
Behavioural Style
- Commercially astute, operationally excellent, and comfortable leading both strategy and day-to-day delivery.
- Brings energy, pace, and focus, inspiring confidence at all levels.
- Leads with integrity, accountability, humility, and emotional intelligence.
- Thrives in a fast-moving, scaling environment.
- Collaborative communicator who empowers teams and champions transparency.
Person Specification
Essential Experience & Skills
- Senior leadership experience in an operational or commercial role within healthcare, wellbeing, or a related regulated environment.
- Proven experience managing P&L, budgets, and financial performance.
- Experience leading multi-site or hybrid (in-person and virtual) care services.
- Strong understanding of healthcare regulation and CQC compliance.
- Excellent people leadership and team development capability.
- Strong stakeholder management and business development skills.
- Analytical, data-driven approach to decision-making.
- Outstanding organisational, communication, and interpersonal skills.
- Entrepreneurial, resilient, adaptable, and results-oriented.
Benefits
- Monday–Friday working pattern
- 33 days’ annual leave including bank holidays and Christmas closure
- Enhanced maternity, paternity & adoption package
- Comprehensive induction and ongoing professional development
- Online benefits and cashback rewards scheme
- Contributory pension scheme with salary sacrifice options
- Free statutory and mandatory training
- CPD-certified learning opportunities
- Two annual company events plus regular social activities
- Private healthcare (post-probation)
Orri operates a smoke-free policy across all premises and grounds.
We are proud to be an equal opportunities employer.